Government of Uganda ยท Ministry of Public Service
Every standard, followed down to the village.
- Vote
- Region
- District
- County
- Sub-county
- Parish
- Village
The Service Delivery Standards portal records how each vote performs against the standards published for its sector, from the national office to the school, clinic or parish a citizen actually walks into.
What is inspected
Nine service areas, 720 standards.
Each standard says what a citizen should be able to expect from a public service. A vote answers the standards for the sectors it delivers, and the colours here are the strands of the basket above.
Read how the standards are organised- Social Development191
- Health109
- Education102
- Production and Marketing89
- Public Administration and Management84
- Water and Environment64
- Lands, Housing and Urban Development32
- Works and Transport27
- Trade and Industry22
How an inspection runs
One year, five steps, the same for every vote.
- 01
Chosen
Headquarters chooses which votes take part in the year's inspection.
- 02
Opened
Each vote is given the standards it answers, and the points it can earn are fixed for the year.
- 03
Answered
Officers answer each standard, and field inspectors check at the schools, clinics and parishes themselves.
- 04
Handed in
The Inspection Head hands in each service area once its standards are answered.
- 05
Approved
The Vote Head approves each area or sends it back with a note saying what to fix.
How far it reaches
From the ministry to the village.
- Votes
- 201
- Ministries, agencies, districts, cities and municipal councils
- Districts
- 146
- Every district in the location register
- Villages
- 71,217
- The level a finding can be pinned to
- Delivery points
- 17,842+
- Schools, health facilities, institutions and roads